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After-Sales Support

Shipping & Return Policy

At EDC Imported, we want every customer to purchase with confidence.

❋ U.S. Based After-Sales Support

Some items are available from our U.S. inventory, while others are offered as pre-orders, special orders, or custom builds. We maintain a U.S.-based office in Pittsburgh, Pennsylvania, and eligible after-sales issues can be handled within the United States.

❋ Custom Orders

Custom orders, semi-custom builds, special configurations, and items made or finished specifically for the customer are final sale once the order is confirmed and full payment has been collected.

After full payment has been collected for a custom order, the order cannot be canceled, refunded, or changed due to buyer’s remorse.

Custom orders still remain eligible for applicable after-sales support.

❋ Damaged, Incorrect, or Not-as-Described Items

If your order arrives damaged, incorrect, or materially not as described, please contact us within 72 hours of delivery.

After review, we may offer repair, replacement, exchange, store credit, partial refund, or refund depending on the situation.

❋ In-Stock Items

In-stock items are normally shipped from our U.S. inventory via USPS within three business days after payment has cleared and the order has been confirmed.

The three-business-day timeframe refers to dispatch time, not guaranteed USPS delivery time.

❋ Pre-Order Items

Pre-order items are offered with an estimated fulfillment timeline shown on the product page, invoice, or order confirmation.

If we are unable to fulfill a pre-order within the stated or updated timeframe, the customer may choose to continue waiting or request a refund of the deposit or full payment made toward that item.

If the customer agrees to an updated timeline, the order will remain active under the revised estimate.

❋ Final Sale Policy

Unless the item is incorrect, materially not as described, damaged in transit, or confirmed to have a defect, all sales are final.

Returns or exchanges are not accepted for:

  • Change of mind or buyer’s remorse

  • Personal preference regarding size, weight, color, finish, action, detent, or feel

  • Normal hand-finished variations

  • Pre-order wait time within the stated or updated estimate

  • Customer-selected customizations

  • Local legal restrictions in the buyer’s area

  • Items that have been used, carried, sharpened, disassembled, modified, or damaged after delivery

❋ Legal Compliance

By placing an order, the customer confirms that they are legally allowed to purchase, own, import, and receive the item in their state, county, city, or country.

It is the customer’s responsibility to understand and comply with all applicable local laws before purchasing.

Orders canceled, rejected, seized, or returned due to local legal restrictions may not be eligible for refund.

Our Commitment

We believe our responsibility does not end at the point of sale. We stand behind the products we sell and will do our best to support customers whenever reasonably possible. This may include troubleshooting advice, assistance in requesting repair or replacement parts from the brand, or helping connect customers with the manufacturer. This support is provided as a courtesy and does not represent unlimited liability, an extended warranty, or a guarantee of resolution.

For after-sales support, please contact us before returning any item.

Please include:

  • Your order number

  • Clear photos or video of the item

  • Photos of the packaging, if shipping damage is involved

  • A brief description of the issue

Contact Us

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